FAQs

We want to make contacting us as easy as possible. We know how important it is for your pup to look their best, and for this reason you may want to reach out to us quickly regarding your order or delivery.

The quickest way to reach out to us is using our direct Messenger Widget on the bottom right hand corner of our website. Estimated response time – 4 hours.

You can also send us a message via our contact form or via email on online@snuggledogz.com. Estimated response time 24 hours.

Please note, queries will only be responded to during standard Australian business hours (Monday – Friday, 9.00am – 5.00pm AEST).

Australia

Free shipping is available on all orders over $75.00. There is a flat rate for orders under $75.00 of $8.95.

Worldwide

Our worldwide shipping rates are calculated based on the weight of the products in the cart and the country being shipped to. Calculated shipping rates will be shown in your cart prior to checkout.

We have a number of payment options available.

These include:

  • Paypal Pay in 4
  • Visa
  • Mastercard
  • Google Pay
  • Apple Pay
  • Shopify Pay
  • Paypal

We aim to despatch all our dog goodies within 3 business days. Should there be a significant delay outside of this timescale, we will contact you via email to notify you.

Australian delivery

is between 2-10 business days, depending upon the shipping method selected at checkout.

For Standard Flat Rate shipping using Sendle, you can obtain a more accurate shipping timeframe for your state and area by clicking on the links below and selecting Melbourne as your place of origin.

Australian Delivery Estimator 

International delivery

is between 6-15 business days. International delivery times can vary significantly between countries, and this can be further impacted by customs clearance regulations in the destination country.

Domestic

If you select Domestic shipping, your order will be delivered via our courier company Sendle. However, we may need to use Australia Post for some regional Australia areas.

International

Your order will be delivered via our courier company Sendle.

 

All our shipping options provide tracking, and this will be provided to you in email format once your order has been shipped.

Before purchasing products, we recommend you measure your pup and refer to our sizing guide. If you hav e any questions regarding sizing, please contact us at online@snuggledogz.com

Sizing does differ between different product ranges, therefore please make sure you look at the sizing guide for the design you are selecting.

It is important to measure your dog properly, as all breeds will be different measurements, and it is not dependent on weight.

If your order has not been shipped, we will do our best to assist you with amending or cancelling your order. Please email us at online@snuggledogz.com

Please refer to the care instructions on each product page. 

Please refer to our Return Policy. If you have any questions regarding returning a product to us, please contact us at online@snuggledogz.com 

As outlined in our terms and conditions, discount codes and/or special offers cannot be used in conjunction with each other. Only one discount code or special offer can be used for each purchase.

Discount codes cannot be applied to already reduced items.