Returns and Refund Policy
Thank you for shopping at SnuggleDogz.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 7 days of receipt. A new product may be exchanged for another product or returned for a refund.
To be eligible for a refund, please make sure that:
- The product was received within the last 7 days
- The product is in secure and suitable packaging
- The product isn't used or damaged
Products that do not meet these criteria will not be eligible for a refund.
SnuggleDogz provides free shipping on all Australia wide orders over $100.00 and all international orders over $150.00 AUD. As such, if you are returning your order, or any part thereof, and it was subject to free shipping, a fee ($8.00 domestic, $20 international) will be deducted from the refund amount to cover the cost of initially sending the order to you. Shipping charges incurred in connection with the return of the order are also non-refundable.
Please contact us before you send the product:
- By visiting this page on our website: https://snuggledogz.com/pages/get-in-touch
Send the product to:
SnuggleDogz, Suite 124/530 Little Collins Street, Melbourne VIC 3000 Australia
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SnuggleDogz.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us:
By visiting this page on our website: https://snuggledogz.com/pages/get-in-touch