Returns and Refund Policy
Thank you for shopping at SnuggleDogz.
Returns in relation to incorrect sizing are completely at our discretion. We provide extensive sizing information against each product, as well as a sizing guide on how to properly measure your dog, both on each product and in our FAQs. It is the obligation of the buyer to properly measure their dog prior to placing an order, and if SnuggleDogz feels this has not happened, we have the right to refuse the return.
Our products can be returned within 7 days of receipt.
To be eligible for a refund, please make sure that:
- The product was received within the last 7 days
- The product is in secure and suitable packaging
- The product isn't used or damaged
Products that do not meet these criteria will not be eligible for a refund.
Shipping charges incurred in connection with the return of the order are also non-refundable.
Please contact us before you send the product:
- By visiting this page on our website: https://snuggledogz.com/pages/get-in-touch
Send the product to:
SnuggleDogz, PO Box 245, Port Melbourne, VIC 3207, Australia
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SnuggleDogz.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be returned or refunded. Only regular price items can be returned and refunded.
If you have any questions about our Returns and Refunds Policy, please contact us:
By visiting this page on our website: https://snuggledogz.com/pages/get-in-touch