30 Day Money Back Guarantee
Thank you for shopping at SnuggleDogz. Whilst we are sure you will love our products, sometimes you or your pooch may have a change of mind when your product arrives.
We want to make sure you love your purchase, so ensure you reach out to us within 30 days of receipt and we can lend a paw with getting things sorted as quickly as possible.
Our guarantee to you
Our products can be returned within 30 days of receipt for a full refund.
To be eligible for a return, please make sure that:
- The product was received within the last 30 days
- The product is in secure and suitable packaging
- The product is not used or damaged
- The product was not purchased whilst on sale
Products that do not meet these criteria unfortunately will not be eligible for a return.
All return requests must be made in writing to online@snuggledogz.com.
Shipping
Return shipping costs are the responsibility of the customer. We recommend all items are well packaged and sent via tracked postage. We cannot be held responsible for damage or loss whilst in transit
Refund
Once your return has been received and checked we will issue a refund to the original payment method used. Please note, we do not refund the initial shipping costs of sending the products to you.
Discount codes
One time discount codes are not transferable.
Faulty or damaged items
If you received a faulty or damaged product, please notify us immediately for assistance.
Sale items
Sale items are not eligible for an exchange, return or refund.
