Rope Dog Collar Dusky Pink | Twisted 2.0
Not a fan of rope collars on squishy “fat” necks. But took a chance because the colours in this new collection are beautiful and to my surprise they aren’t as bulky as I assumed and feel soft and great quality
Wanted to have a look at the quality of their items before purchasing some sets for my dogs. Really nice product but the sizing changes per product and I made a mistake by not checking every item I looked at and assumed they were the same. Asked for an exchange so I could get collars that fit but they refused and told me it’s not worth it for them. Such a shame, The terrible customer service has put me off.
Hi Daizie, thank you for your review. Unfortunately you are not telling the entire story and leaving facts out gives the wrong impression to our other customers. You purchased two collars that were significantly reduced in the sale (by almost 80%). As per our Returns and Refunds Policy, we do not accept returns for sale items. In our email correspondence to you in relation to this, we highlighted this several times to you, however you seem to have completely missed this from your review. You also ordered collars without measuring you dogs, even though we provide extensive sizing information and a 'how to measure your dog guide' on our website. Under normal circumstances, had you have purchased a non-sale item, then you would have been able to return it withing 7 days of receipt. We are extremely transparent with our returns policy, and you had the choice, prior to ordering from our website, whether to buy a sale item.